• Senior System Engineer

    Job Locations US-MD-Cockeysville
    Posted Date 19 hours ago(8/22/2019 11:27 AM)
    Job ID
    2019-1086
    # of Openings
    1
    Category
    MITS
  • Overview

    Advance Business Systems is a Document Solutions and Managed IT Services provider in Maryland. As an almost 55 year-old family-owned company, Advance has proven itself as a leading business solutions provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before in our Managed IT Services area. We are looking for an experienced and talented individual to join our Team as a Senior Systems Engineer.

    Responsibilities

    Role and Responsibilities

    Implement Proposed Projects

    • Responsible for delivering to the client the scope of work outlined in the signed proposal.
    • Responsible for kick off meetings with clients regarding the delivery of the solution and managing the client’s expectations on the delivery schedule.
    • Responsible for regularly keeping the client up to date on the project’s progress.
    • Responsible for bringing the project in on time and on budget. If the Professional Services Sr. System Engineer has problems with project delivery the Engineer must notify the Professional Services Manager in a timely manner.

    Knowledge Transfer

    • Responsible for documenting the project as well as creating Standard Operating Procedures (SOP’s) when necessary after implementing a project.
    • Responsible for handing off the knowledge to all necessary Engineering staff that will support the environment post project implementation.

    Technical Resource for the Design Desk

    • Responsible for assisting in writing project scopes, estimating labor hours, designating hardware/software/licensing for a given project in coordination with the Design Desk.

    Tools

    • System Engineers are expected to master the company PSA and follow all company processes, procedures and activities within it.
    • Other tools to master are Office 365 portal, Remote Monitoring and Management Tool and Antivirus.

    Qualifications

    Qualifications and Education Requirements

    • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
    • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
    • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
    • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
    • Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
    • Analytical Skills - Ability to use thinking and reasoning to solve a problem.

    Skills & Abilities

    Education: Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: I.T. or related field of study

    Experience:Seven plus years in a customer support environment supporting infrastructure technology and performing project design and delivery.

    Computer Skills:  Microsoft Azure Services, Office 365 and AD services, Windows Server 2016/2012, Exchange 2013, SQL, SharePoint, VMWare, Citrix, WAN/LAN connectivity, routers, firewalls, security, VPN, Terminal Services

    Certifications &Licenses: Professional IT Certifications such as MS MCP, MCSA, MCSE, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA

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